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Delaying notifications on OpsGenie

Dan Allenby

Hi All,

Is it possible to delay notifications on Ops genie going to the on-call engineer for a period of time. We monitor a lot of websites and have an integration from Pingdom built into Ops Genie. We have noticed that we have a lot of blips that are less than a minute however these are notifying our on-call throughout the night.

I know you can delay the notifications, however if the alarm goes out of alarm during that time, will it still alarm after the delayed time has passed?

Accepted answers

Nick Haller

Hi @Dan Allenby ,

Notification policies can be used to delay / suppress notifications. If the alert auto-resolves Itself within the time the alert is delayed/suppressed, no users will be notified. But if the alert remains open after the time has expired (10 minutes for example), users will be notified.

https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy

Based on what you mentioned above, your notification policy might look something like this:

All comments

Pramodh M

Hi @Dan Allenby

Notifications will be sent

Were Notifications Delayed (13)?
If a matching Notification Policy delays Notifications, a delay event is triggered. When the time set for the delay ends (14), the flow continues.

https://support.atlassian.com/opsgenie/docs/alert-notifications-flow/

Thanks,
Pramodh

Dan Allenby

Thanks @Pramodh M thats a shame! il see if i can amend this another way to only allow us to get alarms if the alert has been active for 10 minutes or more

Nick Haller

Hi @Dan Allenby ,

https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy

Based on what you mentioned above, your notification policy might look something like this:

Dan Allenby

Thanks @Nick Haller that is exactly what i am after. However, i dont appear to have the same view to build a policy.

Screenshot 2022-01-07 at 15.12.13.png

Nick Haller

I should have mentioned that notification policies are only available on the Opsgenie Standard and Enterprise plans (or JSM Premium and Enterprise plans).

Your UI shows you are either on an Opsgenie Free / Essentials plan (or JSM Standard).

Leo Edano

Hi Nick,

How come i dont have that feature when adding a policy? I think we're using an Enterprise plan.

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