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JIRA Email notification prefix no longer states what action is being done in JIRA Version 5.2

Steven Lam

Prior to our upgrade from 4.3.2 to 5.2 our JIRA email notifications would have the subject

JIRA $action: ($issuekey) $summary, $action being anything from created, commented, closed etc.

In JIRA 5.2, our notifications now state in the subject

JIRA ($issuekey) $summary

I can't seem to find the config to include the action within the subject line.

Many users have commented on this as now they're forced to go through all their notifications to find a specific update vs skimming the subject lines.

Any help would be appreciated.

Regards,

Steven

Accepted answers

Matheus Fernandes

To change the email subject to the way it was on the old versions, you'll need to add '<tt>$eventTypeName: </tt>' in the beginning of the <tt>.vm</tt> files inside the <tt>$JIRA_INSTALL</tt><tt>/atlassian-jira/WEB-INF/classes/templates/email/subject</tt> directory. Please note that you'll also need to restart JIRA after modifying these files so the changes take effect.

All comments

Matheus Fernandes

mlassau_atlassian

The subject was changed on purpose to help GMail do threading better (its email threading is based on subject rather than mail headers).

You can see https://jira.atlassian.com/browse/JRA-25412 and https://confluence.atlassian.com/display/JIRAKB/How+to+use+the+old-style+HTML+Email+templates+from+JIRA+4.3+in+JIRA+4.4 for more information.

Chafea-IT Chafe

This should be an option and not forced into the configuration. Modify around 19 files for going back is waste of time. Especially, if this has been done for one specific service...

Nic Brough -Adaptavist-

Mmm, but the change is simple and quick, and does help out other non-gmail systems as well. Coding for it to go into an on/off configuration is more complex and I'd say Atlassian decided it wasn't worth the effort.

Rocky

HI Team,

Currently we are using jira 6.0.5

we need to display the custom field value in the subject of the email whenever the respective field is updated

the field is a version picker

currentky we are using the text mode for email notification.i have edited the issueupdated.vm.i have tried the below template

# if the custom field value is empty print the issuekey.issuetype,and summary else print issuekey,updated custom field value and issue summary

if($issue.getCustomFieldValue("customfield_1001") = "")

($issue.key) ($issue.issueTypeObject.name) $issue.summary

#else
($issue.key) $issue.getCustomFieldValue("customfield_1001") ($issue.issueTypeObject.name) $issue.summary
#end

im not getting the value when the custom field is updated.

please help me with valid template

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