What is the name of the future that save email communication in jira tickets?

Question

I have a ticket system and I want to save all the comunication in the ticket notes. Is that a way to past a specific link in the email body that will connect all the email communication with the ticket case? what is the name of this future?

Thanks,

Daniel Ebers · Answer

Hi @Thiago Vieira

while being unsure if it is really what you are looking for (in terms of Jira vs. Jira Service Management) you could watch this video to get a first impression on what is possible in general:

https://www.youtube.com/watch?v=PIuvrYFT7q4

Regards,
Daniel

Bastian Stehmann · Answer

I don't know if there is a video, but at least here is the documentation.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Thiago Vieira_y040am · Answer

this is very helpful. thank you.

"If you have configured the mail handler and put in the issue key ( i.e. xxx-123) in the subject, jira should add that email as comment to that issue instead of creating a new issue".

Is there a video showing this process? I would like to should my manager.

Thanks.