JIRA users/adminstrator tab missing after the upgrade

Question

I am a newbie to JIRA and I had to upgrade from JIRA 4.1.2 to 4.4.1

I am unable to login or see the administrator tab after the upgrade. Did i miss any pre-requiste prior to the upgrade ?

I get the below error once i access the Jira page. Can anyone advise what could have probably gone wrong here ?

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Deepa Ramamoort · Answer

Just found out that I have missed to copy the users table(have to manually copied) in DB , im yet to copy and redo the upgrade .

petry · Answer

Hey,

Looks like you are facing the problem described in this KB:

https://confluence.atlassian.com/display/JIRAKB/Loss+of+system+navigation+bar+after+upgrade+plugins?utm_source=SAC&utm_medium=hercules-issue-view&utm_content=385430

In order to fix this problem, could you please try the following?

1- Shutdown JIRA.

2- Remove the following directories (these folders will be automatically rebuilt when JIRA is restarted):

- $JIRA_HOME/plugins/.bundled-plugins

- $JIRA_HOME/plugins/.osgi-plugins

- $JIRA_INSTALL/work

3- Start JIRA.

Hope that helps.

vkharisma · Answer

Hi Deepa,

May I know if you are using an external user management such as Crowd or LDAP? If yes, there is a good chance that you missed to copy over the osuser.xml file as mentioned in the upgrade guide page: Migrate your existing JIRA configuration over to your new configuration

Cheers, Vicky.