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Workflow does not ask for resolution

Rahul Aich [Nagra]

Hi All

I have created a new workflow based on the needs of our team.

The issue I am facing is that when we transition the issue to resolved status the system does not ask for the resolution.

How can i triger the resolution screen as soon as someone moves an issue to resolved.

Rahul

Accepted answers

Christian Czaia [Decadis AG]

You have to associate the screen with that particular transition.

This should get you started:

https://confluence.atlassian.com/display/JIRA/Configuring+Workflow#ConfiguringWorkflow-Addingatransition

Edit the transition "Resolve issue" and select a defined screen (with the resolution field on it)...

Cheers Christian

All comments

Nic Brough -Adaptavist-

... a screen with the resolution on it.

Also make sure you have the resolution enabled in field configurations for the project.

Christian Czaia [Decadis AG]

You have to associate the screen with that particular transition.

This should get you started:

https://confluence.atlassian.com/display/JIRA/Configuring+Workflow#ConfiguringWorkflow-Addingatransition

Edit the transition "Resolve issue" and select a defined screen (with the resolution field on it)...

Cheers Christian

Rahul Aich [Nagra]

Thanks Nic....that helps.

Rahul

Rahul Aich [Nagra]

Thanks Christian...that helps...

Lillian Shibata-Salley

Tried everything and still cannot get the transition to show Resolution field...

Ensured it's enabled, created the post function, validate to make it mandatory and when I do the transition it still automatically goes to resolved without allowing anyone to update the field.

Any help would be appreciated.

Thanks!

Lillian

Nic Brough -Adaptavist-

Sounds like you have not added the resolution screen to the transition, and you're using a post-function to set resolution instead of asking the user.

Lillian Shibata-Salley

Apologies thought I had replied to this - yes I have created a screen and have also associated that screen to that transition....

Lillian Shibata-Salley

The only thing I set was the validation to make that field mandatory

Vish Awate

Excellent, i was bit lost here. Your answer helped Christian.

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