[SOLVED] Cannot reenable a disabled account

Nils Laumaillé

Hello,
I'm facing something that I cannot solve alone.
My account in Atlassian Cloud has roles ORG & SITE ADMIN.
I can see that some users have the status « Account disabled ».

But when opening the user details, I cannot see any action button or link permitting to enable the user.

While reading the help, there should be a button to perform this action but I cannot see it (please refer to the screen capture below)

What did I wrong?

Thank you for any suggestion.

Greetings

 

Nils

Angélica Luz

Hello @Nils Laumaillé,

Thank you for reaching out to the Atlassian Community!

When an account is disabled, it’s possible to enable it again via Organization.

From the screenshot, you are viewing the User management page, but as an Org admin, you need to access https://admin.atlassian.com and there you can manage the account and reactivate it again.

Note that, you will only be able to reactivate the account in case it’s from the domain you verified.

• Enabling a deactivated account to provide site-access

As an administrator of the organization from the user's claimed domain, make sure to re-enable the user's account through the organization's administration:

1. Go to https://admin.atlassian.com and select your organization.
2. Once in the organization, select Directory and Managed accounts.
3. Search and tap the user with the deactivated account.
4. When in the user's profile, tap the Reactivate account button.

In case this user is from another domain that was verified on another organization that you don’t have access to, only who owns the domain and are the Org admin will be able to reactivate the account.

If you have any other questions regarding this matter, please let us know.

​​Kind regards,
Angélica