From a Confluence page, I click on a link to open a text file, but some browsers show blank content

Question

I have a series of Confluence pages. In one specific confluence page, I have a link for an uploaded text document.

In Internet Explorer, Firefox, and Edge, right-mouse clicking and selecting "Open in new window" opens the text document in a way that I can see and access the content.

However, when left-mouse clicking on the same link, it opens successfully in Internet Explorer only. In Firefox and Edge a new screen shows but the content is not visible. Strangely enough though, you can still highlight something on the page and it shows you the outline of the text.

I would just like the document to open by left-clicking in the other browsers. I don't mind if it opens in a new window or within the same window.

James Jenkins_p9gbfk · Answer

Hi Pramodh,

Thank you for your response.

I did a view page source on the IE screen (visible content) and also the Firefox screen (blank content) to see if there was a reference to the font color. Very interesting results. Even though it came from the same link, the resulting code was different. Unfortunately I couldn't see anything about font colors.

As for your suggestion about macros, I am unsure what that entails, so I will need to discuss that with one of our local Confluence gurus.

Cheers,

James

Pramodh M · Answer

Hi @James Jenkins

Maybe the text is rendering in White color and you are not able to see the text?

Follow this procedure and check whether you face the same problem

First, attach the document to a page via attachments, then add it to a page via a macro and check the rendering!!

Thanks,
Pramodh

James Jenkins_p9gbfk · Answer

Thanks Brant for your response.

It's weird that it works fine in IE, but would indicate that it is likely to be a rendering issue.

I have added some additional information (incl screen shots) to hopefully get a successful resolution to my issue.