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Revoke Service Management access from Trusted users

patricio_1s3p5q

We recently started our free trial for Service Management and we're likely to keep it as it is a great product.

The issue is that all of my Jira trusted users got access to Service Management by default, and I can't revoke that product's access unless I revert their user type to "basic", which I don't want because many of these need some specific Trusted tooling. Where I'd require ~15 agents total, I'm getting 25 additional ones by default, which is almost triplicating my cost.

Is there a way to remove these default users from Service Management?

Comments

Mike Rathwell

Actually, @patricio , my approach would be to remove about 20 of those trusted users. As the system gets larger and more complex, you will find it spiraling out of control with that many admin level humans.

Speaking from experience here. I WAS in that boat where it was ordered to have that many but I finally kicked them all out. If I am responsible for an environment, I can't guarantee anything with that many admins.

Darshan Mandhane

@patricio - Please go ahead and manage the users' access to Service Management from the Product access page.

Product Access Page: https://admin.atlassian.com/s/<<site-id>>/apps

The short path would be, click on the gear icon (right-hand upper corner) of your Atlassian instance --> User Management --> Product Access.

and then look for groups assigned to Jira Service Management; limit the number of users assigned to the group.

Thanks!

patricio_1s3p5q

Thanks, I think this is definitely something I'll have to clean-up, and figure out essential permissions.

patricio_1s3p5q

This did it. Thanks!

Tim Pokorny

Did that reduce the count on your subscription?

I have the same problem. I have two groups assigned to Jira Service Management. There are three separate user accounts in those, yet despite this it's showing my subscription count as four users because I have a separate trusted user who isn't and shouldn't be allocated to the product.

Darshan Mandhane

@Tim Pokorny - You should check both assigned user groups and assigned admin groups at the product access page.

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