Please see the discussion from the same question asked in Jira Service Management questions area:
https://community.atlassian.com/t5/Jira-Service-Management/Customize-Severity-levels-when-creating-a-Major-Incident/qaq-p/1572101
This particular dialog seems to have hard-coded options for the severity field value, which populates an extended property in the OpsGenie Incident object when a major incident is created from a Jira Service Management Incident (and linked together).
Hi @erich2048 ,
Could you elaborate what the question is here? Are you not seeing the severity field option when creating a major incident from a JSM incident?
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