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Attempting to run the 7.19.2 installer on Linux presents (java.net.SocketException)

muradkhan786

[root@bitbucket]# /tmp/atlassian-bitbucket-7.19.2-x64.bin
Starting Installer ...

Bitbucket 7.19.2 installation wizard
Would you like to install or upgrade an instance?
Install a new instance [1, Enter], Upgrade an existing instance [2]
2021-12-23 19:57:48,276 INFO [Thread-4] o.a.http.impl.execchain.RetryExec I/O exception (java.net.SocketException) caught when processing request to {s}->https://www.atlassian.com:443: Connection reset
2021-12-23 19:57:48,279 INFO [Thread-4] o.a.http.impl.execchain.RetryExec Retrying request to {s}->https://www.atlassian.com:443
2021-12-23 19:57:48,320 INFO [Thread-4] o.a.http.impl.execchain.RetryExec I/O exception (java.net.SocketException) caught when processing request to {s}->https://www.atlassian.com:443: Connection reset
2021-12-23 19:57:48,320 INFO [Thread-4] o.a.http.impl.execchain.RetryExec Retrying request to {s}->https://www.atlassian.com:443
2021-12-23 19:57:48,364 INFO [Thread-4] o.a.http.impl.execchain.RetryExec I/O exception (java.net.SocketException) caught when processing request to {s}->https://www.atlassian.com:443: Connection reset
2021-12-23 19:57:48,364 INFO [Thread-4] o.a.http.impl.execchain.RetryExec Retrying request to {s}->https://www.atlassian.com:443
^C
Rolling back changes ...
[root@bitbucket]#

Accepted answers

Nic Brough -Adaptavist-

Welcome to the Community!

This log chunk is saying that the install process cannot connect to Atlassian.com to go fetch stuff it might need.

In our all-connected world, we're all moving to "go get it from the internet", but you have systems that are blocking that.

You will need to get your network admins to allow that access, or use the installer that does not need any network access.

All comments

Nic Brough -Adaptavist-

Welcome to the Community!

This log chunk is saying that the install process cannot connect to Atlassian.com to go fetch stuff it might need.

In our all-connected world, we're all moving to "go get it from the internet", but you have systems that are blocking that.

You will need to get your network admins to allow that access, or use the installer that does not need any network access.

muradkhan786

Most kind. Thanks.

What do you mean by "use the installer that does not need any network access"?

muradkhan786

Also, what's the deal with BITBUCKET_BASE and BITBUCKET_HOME. My 7.18.1 install is using BITBUCKET_BASE, and all the upgrade documentation for 7.19.2 references BITBUCKET_HOME

Nic Brough -Adaptavist-

Bitbucket_base is used in some places to hold the bitbucket base URL for their functions, it's not a Bitbucket variable itself. Bitbucket_home is the root of the directories that Bitbucket will keep its working files in on its server.

When you go to download Bitbucket, it will ask you if you want an installer for Mac, Linux or Windows, but there are two other options - tar.gz and .zip versions. Those two are local installs that will not go out to atlassian.com when you install them. But they are a bit more fiddly to use.

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