Adding your license key - Unknown error occurs

Question

I am currently trying to run a trial for the hosted version of JIRA. My company purchased JIRA onDemand a few months ago and we are currently evaluating whether or not to host onsite. However, when I downloaded the trial version of JIRA Server I did not receive a license key. When I select the option stating 'I have an account but no key' an unknown error occurs. I even tried creating a different account as a work around but eventually ended up with the same error message. Any ideas? Thanks!

Elisa [Atlassian] · Answer

That is weird!

Your best shoot is to create a ticket on SAC as I mentioned before. They will be able to explain what is going on. :)

Aaron Langan · Answer

Yeah I am tryin to obtain a license with the same account that I have for JIRA Cloud

Elisa [Atlassian] · Answer

Hi Aaron,

Are you trying to obtain this license with the same account that you have your JIRA Cloud?

Otherwise (if you haven't done so) you need to create a new account with a new license request.

If that does work, you can create a ticket on Atlassian SAC (https://support.atlassian.com/) under "Customer Advocates" that they will be able to help you better.

Best of luck!