How to remove a team assigned to an Incident

Question

Hi all,

New to my role and trying to discover how to remove a team that has been assigned to one of our incidents. We have two teams assigned to this incident when there should only be one, which means alerts are consistently being acknowledged by the wrong team. I have Owner level permissions but can't see how to view or change my incidents. Any help is appreciated!

tmazzola · Answer

Thanks, I will submit a support ticket!

Samir · Answer

Once an alert is created, there is no way to remove a team as a responder on that alert.

But it sounds like we need to look at why these alerts are being created with 2 teams. Generally, the integration is assigned to a team which determines which team will be a responder. Perhaps your integration is set-up to create alerts with 2 teams as responders. If so, you can remove one of the teams from the integration.

Might best for you to reach out to support via support.atlassian.com so we can take a look at these alerts and see why these alerts are being created with 2 teams as responders.

tmazzola · Answer

Hi Samir,

Yes, I woudln't be surprised if we were. Any ideas on how I can get past this issue? This particular incident is extremely common and is causing lots of confusion being routed to two teams.