confluence is not reaching the Atlassian market place

Question

We have setup our confluence on azure cloud and the confluence vm is unable to reach the Atlassian market place. even we made configuration to have open firewall settings. Can some one from Atlassian team help us out and willing to connect and go over the issue.

High priority

yaswanth reddy · Answer

Hi @Craig Castle-Mead

I checked on the server level with basic networking commands ex: nslookup. The server is able to reach and got response from Atlassian server. But on the application side we are still not able to see the user-installed plugins and throwing the error that "the Atlassian market place is not reachable". Please do help

Thanks in advance.

Craig Castle-Mead_20fp9z · Answer

Hey @yaswanth reddy

I'd suggest logging in to the server and running some basic network analysis to confirm if the operating system can contact the marketplace

* curl https://marketplace.atlassian.com/rest/2
* If you don't get a response:* nslookup marketplace.atlassian.com to see if it's a DNS issue

Based on OS testing results, the community may be able to help with a resolution.

CCM

Fabian Lim · Answer

Hi @yaswanth reddy

You would be better off contacting support directly so that they can take a look: https://support.atlassian.com/

Regards,

Fabian