Cannot create requests via email

Question

Hello.

I have problems with creating requests via email in Jira. There are 4 projects and for each of them a unique email address is used. Everything is set up correctly:

But there is no info in processing logs in all 4 of these projects. What can be the reason of this problem?

Thank ypu in advance.

Tom Lister_fo1j4e · Answer

See https://confluence.atlassian.com/jirakb/troubleshoot-mail-handlers-in-jira-server-211649643.html

Tom Lister_fo1j4e · Answer

Hi @Fariz Aliverdiyev

The users sending the email need permissions to create tickets in the project - unless they are service management projects.

If you search the logs you should see permissions errors against the senders.

Set a Default Reporter in the email handler config, page 2 and see if that allow them through.

Tom