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Kanban Issues not showing up on the board

Matthew Finch_vmh2zo

Hi,

I am new JIRA user and having a problem in creating a Kanban Board. I am using JIRA as a sample task tracker with issues represented in each status. But I cannot get any of them to show up on my Kanban board. The filter works OK and shows my issues but nothing comes up on the board.

I have seen a multiple queries on the same topic and tried to follow all the advice, including the step by step newbie guide, but I still cannot get this to work.

Interestingly, I also tried to create a sample kanban board with sample data, ie tickets created by Atlassian , but still nothing shows up for me. Also, it works as a sample sprint board - its just kanban that's not coming up.

I also took an existing kanban board created by someone else (which works) and changed the filter to my own project, but still nothing comes through.

I am an administrator (its a development environment so I have access)

Any ideas would be wecome!

Thanks,

Matthew

Accepted answers

Bill Sheboy

Hi @Matthew Finch -- Welcome to the Atlassian Community!

A couple of other things to check for this symptom are:

Under board settings > columns: are the status values you expect to display mapped to the columns on the board?
Under board settings > general: is there a board sub-filter which is restricting display of issues?

Kind regards,
Bill

All comments

G subramanyam

Hi @Matthew Finch welcome to the Atlassian community.

While it sounds strange, I'm facing the same issue "today" with the Kanban backlog not showing up.

Bill Sheboy

Hi @Matthew Finch -- Welcome to the Atlassian Community!

A couple of other things to check for this symptom are:

Under board settings > columns: are the status values you expect to display mapped to the columns on the board?
Under board settings > general: is there a board sub-filter which is restricting display of issues?

Kind regards,
Bill

Matthew Finch_vmh2zo

Thanks Bill !

Under board settings > columns - the issues are showing up, yes

Under board settings > general - I only see the one saved filter

So -we are kind of there, since the filters are working under board setting > columns but missing the final step ...

Matthew Finch_vmh2zo

Good old Jira

Matthew Finch_vmh2zo

Sorry - I was wrong - there WAS a subfilter in there - right at the bottom, I assumed it was going to be at he top next to the main filter ... I removed it, updated it and it now work!! Thank you very much, that's terrific

Bill Sheboy

Matthew, if you look at the bottom of the board settings > general page, do you see anything entered for the Kanban board sub-filter?

If so, try clearing that filter's value.

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