Unable to login to JIRA

Question

All users are not able to login to JIRA, Looks like authentication failure, please see the below logs:

[c.a.c.manager.application.ApplicationServiceGeneric] Directory 'Active Directory server' is not functional during authentication of 'XXXXXXX'. Skipped.
st/auth/latest/session [c.a.c.manager.application.ApplicationServiceGeneric] Directory 'Active Directory server' is not functional during authentication of 'SHA-KIRA-CLIENT'. Skipped.

MattS · Answer

Try to log in with a user that is defined in the internal JIRA user directory, one that is a JIRA admin. And then check the external user directory configuration. Otherwise you'll have to check it via the DB

If everyone is locked out I would file a ticket with Atlassian Support as well

Nic Brough -Adaptavist- · Answer

Go to Admin -> User directories and look at the settings.  There's a test button as well as settings.

Senthilvedhan · Answer

How to check the AD user directory settings in JIRA ?