How do you view incident alert email/notification open rate?

Question

When users are subscribed to the alerts on the status page, how can we view the email/subscription open rate to identify how many users have actually viewed the notification that was triggered?

Understanding the email open rate will help us assess the value in our efforts spent in sending notifications and co-relate ticket generation rate during incidents.

Talar Pavlovic · Answer

Hi Vishal,

No, not at this time.

Our Engineering and Product teams are still working through other priorities. This feature may be investigated in the future, but certainly not in the short-medium term.

Kind regards,
Talar

Vishal Sawant · Answer

Hi Team,

Checking the status on this request. Are these engagement stats available now?

Talar Pavlovic · Answer

Hi there Shiran,

To be completely honest with you, at this time our Engineering and Product teams are working through other priorities.

Although this feature is not a priority right now, it is still on the back burner to be investigated further at some point.

I have added your use case and request to the ticket to help its visibility with our Engineering and Product teams.

Regards,
Talar