Using Oath i believe you can, and using English with a proper explanation of what you want to achieve will probably be able to give you a better answer.
JIRA Service Desk does not have KPI statistics or reports. It have SLA metrics, which are similar in some ways.
There are some third-party plugins that could help you on achieve what you need, as the one in the link below: https://marketplace.atlassian.com/plugins/com.valiantys.jira.plugins.reporting
Cheers!Teilor
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