How to prevent duplicate auto trigger ticket getting created ?

Question

1.we have support system which will trigger auto ticket if server have issues,

2.we would like to prevent ticket creation using summary.

3.we have to prevent ticket creation, if ticket is already there for the same server in any status but not in (Closed, Declined, 'Decline Planned', Superseded)).

Thanks & Regards,

Jeya

OMHM · Answer

I would also like to know the validator to validate duplicates and prevent the creation of a duplicate ticket

Michel

Jyothi Ravipati · Answer

Hi Fabian,

Could you tell me how can I use a workflow Validator, what validator should be used.

Thank you

Jeya_cr0u1d · Answer

Thank you, have done it.