linking this issue failed

Wayne Falcon

We use intercom, and use jira in it to create and link issue, but we can not link issue anymore，it said  “ Oops, linking this issue failed  ,  You do not have permission to edit issues in this project ”  I am quite sure we have the permission inside jira， I asked  intercom ，they said need to contact you guys, hope you can tell me how to solve it ,thank you 

Kristján Geir Mathiesen

Hi @Wayne Falcon and welcome to the Community.

The Intercom integration in Jira (the app in Intercom) is probably using a "technical user" - its been a while since I've used it. Find out what that user is and double check if that user still has browse and create permissions in that particular project. Also make sure that user is still active in Jira.

HTH,
KGM