Unable to send out password reset email

Samir Desai_lgfe2b

Within Jira software for a data center installation for some reason when sending emails out for new users to sign up the functionality works but when sending emails out for password resets no email comes through, what could be blocking that specific message from getting out? 

Benjamin_tmh9yg

Hi @Samir Desai ,

 

It should be working since you do see e-mails going for the new users. Are those e-mails happening to just be going to junk/spam folders?

 

Another place to check is to look at your SMTP server if there's any errors. If none, I would contact Atlassian Support.