Project Setting ---->Automation-----> Rule is defined in such way that if it Satisfies the certain condition
Email must be triggered , we could not receive an email
This Breaks after the Jira Upgrade.
Thanks,
Hello @NGATDev
Post the upgrade, does the normal jira notifications get triggered?
Can you check the mail queue also?
Hello Fazila,
We apologise that our first description was too brief.
We have recently upgraded Jira from version 8.13.1 to version 8.20.1 (from version 4.13.1 to version 4.20.1 for Service Management).
Yes, the normal Jira notifications get triggered and there is no error in the mail logs.
Previously, we sent a notification to Customer Technical Service by adding a comment with the mention of the Customer Technical Service user account when creating the issue.We used 2 ways to do this:
However, after migration, these notifications are no longer sent. This is a problem for us because we have contracts with SLAs with our customers.
I created a support ticket here: SDS-62086
Thank you in advance for helping us.
Kind regards,NGAT Team
@NGATDev :
Are you able to check the automation audit log for either one to get additional details?
# 1 should have an audit log
#2 should have some information whether the script has been trigger successfully.
-Ben
Hello @Benjamin,
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