Can I automatically add a label to a request from my Help Center?

Question

Hi,

This is the workflow I'm looking for:

* User submits a request in Help Center
* A card is created to Service project
* a clone is created in the product project (automation done) * I want THIS CARD to have a label like for example "Coming from help center"

The idea is that I can track all the requests from the service project within the product project.

Thanks!

Shelly Fuchs · Answer

Thanks, I didn't find a way there to add a label

Shelly Fuchs · Answer

It's Jira Service Management

Charlie Gavey · Answer

Hi @Shelly Fuchs

If you're using Jira Service Management, you could use an Automation rule for this - you can read more about Automation here:

https://www.atlassian.com/software/jira/features/automation

Cheers,

Charlie