Sending a notification when custom field value changes setup through script runner

naveen arroju

Hi All,

sending a notification when custom field value changes.
One notification when a custom field is value changed and then get only this action need to get email notification not more of this email.

example: custom field name laptop and values Acer, Dell, Lenovo

when the change to Acer to dell then the dell team will get an email notification. after the ticket is updated assignee or any other issue updated notification is restricted to the dell team.

Antoine Berry

Hello @naveen arroju ,

I think you could use the "Send a custom email" feature from ScriptRunner, using this condition (change the field id with yours) : 

import com.atlassian.jira.component.ComponentAccessor

def nameOfLaptopField = "Laptop"
def idOfLaptopField = 11001
def laptopField = ComponentAccessor.getCustomFieldManager().getCustomFieldObject(idOfLaptopField)
def laptopFieldValue = issue.getCustomFieldValue(laptopField)


def laptopFieldChanged = event?.getChangeLog()?.getRelated("ChildChangeItem")?.find {it.field == nameOfLaptopField}
if (laptopFieldChanged && laptopFieldValue == "Dell"){
//Send mail to DELL team
return true
}
return false

 

Make sure you select each event that may be used to change the field value, i.e. Issue updated for a direct edit, or a transition event - in that case position the event after the issue reindex.