nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot access JIRA after installing it

Joel Trottier-H

After installing JIRA and trying to get to the configuration (Linux version) I can see that java process is using 90% CPU and Disk usage is going up too. When I try to access the page, it takes a lot of time, and finally times out. I know it's not a 404 since I get the page title, but I get a blank page.

Is this a normal behaviour, is the first launch usually taking a lot of resource? I'm suspecting the server to be initializing, but timing out for some reason.

I'm using Ubuntu 11.10.

When I start the service I get:

To run JIRA in the foreground, start the server with start-jira.sh -fg

executing using dedicated user: jira

.....

.... .NMMMD. ...

.8MMM. $MMN,..~MMMO.

.?MMM. .MMM?.

OMMMMZ. .,NMMMN~

.IMMMMMM. .NMMMN. .MMMMMN,

,MMMMMM$..3MD..ZMMMMMM.

=NMMMMMM,. .,MMMMMMD.

.MMMMMMMM8MMMMMMM,

.ONMMMMMMMMMMZ.

,NMMMMMMM8.

.:,.$MMMMMMM

.IMMMM..NMMMMMD.

.8MMMMM: :NMMMMN.

.MMMMMM. .MMMMM~.

.MMMMMN .MMMMM?.

Atlassian JIRA

Version : 5.1.4

Detecting JVM PermGen support...

PermGen switch is supported. Setting to 256m

If you encounter issues starting or stopping JIRA, please see the Troubleshooting guide at http://confluence.atlassian.com/display/JIRA/Installation+Troubleshooting+Guide

Server startup logs are located in /opt/atlassian/jira/logs/catalina.out

Using CATALINA_BASE: /opt/atlassian/jira

Using CATALINA_HOME: /opt/atlassian/jira

Using CATALINA_TMPDIR: /opt/atlassian/jira/temp

Using JRE_HOME: /opt/atlassian/jira/jre/

Using CLASSPATH: /opt/atlassian/jira/bin/bootstrap.jar

Using CATALINA_PID: /opt/atlassian/jira/work/catalina.pid

Existing PID file found during start.

Removing/clearing stale PID file.

Also, if it isn't working, I'd like to know if there's a written procedure for uninstalling JIRA correctly. (I've ran the .bin file and don't know what has been added and where).

Thanks

Accepted answers

Arthur Gonçalves

Hello Joel,

I believe that this problem is the amount of physical RAM of your server, since you have only 512MB and it is not enough to proper run JIRA. Additionally, I could see that you have only 128MB allocated to the JVM, on your Java settings.

Thus, please increase your physical RAM to at least 2GB and increase the JVM memory, as per the instructions on the following article:

http://confluence.atlassian.com/display/JIRA/Increasing+JIRA+Memory

For more information about the hardware recommendations for JIRA, please refer to the following document:

https://confluence.atlassian.com/display/JIRA/JIRA+Requirements#JIRARequirements-JIRAServerHardwareRecommendations

Cheers!

All comments

Adam Saint-Prix

Joel,

Do you have multiple JIRA processes running? What output do you get if you type the following:

ps aux|grep jira

If there are multiple JIRA processes running, the behavior you mentioned can sometimes occur. Be sure there are no processes running when you run the start up command.

You can also tail the jira log file on startup if you want to see what's happening.

bin/startup.sh ; tail -f /opt/atlassian/jira/logs/atlassian-jira.log (or whatever the path to your log files is)

Also check the jira log file under /opt/atlassian/jira/logs/atlassian-jira.log for errors; that may help you pinpoint any startup errors. Or you can paste them here and get help.

You should be able to fix the problem without uninstalling.

Joel Trottier-H

I tried doing what you told me :

no there's only 1 jira process
well I tried what you suggested, and couldn't find the atlassian-jira.log, so I went in the catalina log. Here's what there is at some point, can you just confirm that this is a normal behaviour?

Here's the pastebin link : http://pastebin.com/DN84ZryS

As you can see there seems to be many plugins that can't be loaded...

Harry Chan5

Can you post more of the log? What are your memory settings? With high CPU and plugins not loading it could be out of memory.

Joel Trottier-H

Sure here's the complete catalina.out log : http://leetzone.ca/catalina.log

My memory setting is actually of a VPS with 512mb of RAM and a share of 4 Xeons.

Arthur Gonçalves

Hello Joel,

Thus, please increase your physical RAM to at least 2GB and increase the JVM memory, as per the instructions on the following article:

http://confluence.atlassian.com/display/JIRA/Increasing+JIRA+Memory

For more information about the hardware recommendations for JIRA, please refer to the following document:

https://confluence.atlassian.com/display/JIRA/JIRA+Requirements#JIRARequirements-JIRAServerHardwareRecommendations

Cheers!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

configuration

install

timeout