Cloudbased Service desk: Solution for linked fields (similar to cascading select)?

Question

Hi

We are configuring a Cloud hosted JIRA service desk and I have been searching for a workaround to solve the following:

We would like to link a couple of fields together similar to cascading select i.e. If we choose User then only {Register New, Change or Remove} should be viable options to choose in the next field even though there are options like Finance, Order etc in the same full list.

From what I can understand this is only possible in hosted solutions and through nifty add-on's..

Best Regards,

Anders

Ignacio Pulgar · Answer

Another approach that might suit your needs would be creating different Groups of Request types.

Ignacio Pulgar · Answer

You do not need JQL code to set your cascading custom field.

Just try this:

* go to https://YOURS.atlassian.net/secure/admin/ViewCustomFields.jspa where YOURS is your Cloud subdomain name.
* click on 'Add custom field' from the top-right corner.
* select 'Select List (Cascading)', click Next, give it a name, and click on Create.
* Add the options of the first level.
* Select one of the options just set as the parent of the following level of options.
Do the same for the remaining options set on step 4.

Anders Dahlgren · Answer

From all I have searched it is not possible on a Cloud Service desk - if you know otherwise please let me know where to read. Cascading select requires if I understand it correct, some JQL code and I do not understand where or how I would do this on a cloud solution?

//A