How to fix a broken Dashboard

Question

***Note: I am new to Jira/Confluence and was left to work this alone***

Our servers crashed and we managed to get everything back up. We restarted the Confluence/Jira services and the site came back up but it does not load correctly. Everything is appearing on the left-hand side and displays UNCLASSIFIED // FOUO in the center. I would like to think that something with Java is not right but I am not sure how to fix the issue.

Any assistance would be greatly appreciated.

Thanks

.

Brant Schroeder · Answer

The only error is to your crowd connection so whatever is happening is not showing up in the logs at least that I can see.  I am wondering if some core files are missing from the home directory.  I wonder if you could do a fresh install of the version you are on and compare your home directory to the fresh install directory.

Shani Y. · Answer

@Brant Schroeder yes, all of the pages look the same. I will have to reach out about the licensing. But this is what I get from the confluence logs:

at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(Db CachingDirectoryPoller.java:45)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJ obRunner.runJob(DirectoryPollerJobRunner.java:85)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRun Job(JobRunnerWrapper.java:117)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambd a$runJob$0(JobRunnerWrapper.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doIn RequestContextInternal(VCacheRequestContextManager.java:84)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doIn RequestContext(VCacheRequestContextManager.java:68)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJo b(JobRunnerWrapper.java:87)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLa uncher.java:106)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJo b(CaesiumSchedulerService.java:435)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeL ocalJob(CaesiumSchedulerService.java:402)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQ ueuedJob(CaesiumSchedulerService.java:380)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob( SchedulerQueueWorker.java:66)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNext Job(SchedulerQueueWorker.java:60)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(Schedul erQueueWorker.java:35)
at java.lang.Thread.run(Thread.java:748)

Shani Y. · Answer

All of the pages look this way after the server crashed. I will have to inquire about the license question but I hope so.

Here is what I get in logs:

at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synch ronise(DirectorySynchroniserImpl.java:67)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(Db CachingDirectoryPoller.java:45)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJ obRunner.runJob(DirectoryPollerJobRunner.java:85)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRun Job(JobRunnerWrapper.java:117)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambd a$runJob$0(JobRunnerWrapper.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doIn RequestContextInternal(VCacheRequestContextManager.java:84)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doIn RequestContext(VCacheRequestContextManager.java:68)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJo b(JobRunnerWrapper.java:87)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLa uncher.java:106)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJo b(CaesiumSchedulerService.java:435)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeL ocalJob(CaesiumSchedulerService.java:402)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQ ueuedJob(CaesiumSchedulerService.java:380)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob( SchedulerQueueWorker.java:66)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNext Job(SchedulerQueueWorker.java:60)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(Schedul erQueueWorker.java:35)
at java.lang.Thread.run(Thread.java:748)
2021-11-22 15:33:33,955 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 15:38:33,955 WARN [Caesium-1-1] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 15:42:20,328 INFO [Caesium-1-2] [agent.service.check.StaleChecksClean er] info Cleaning stale checks
2021-11-22 15:43:33,955 WARN [Caesium-1-3] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 15:48:33,955 WARN [Caesium-1-3] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 15:53:33,955 WARN [Caesium-1-2] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 15:58:33,954 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 16:03:33,955 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 16:08:33,955 WARN [Caesium-1-1] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 16:13:20,329 INFO [Caesium-1-2] [agent.service.check.StaleChecksClean er] info Cleaning stale checks
2021-11-22 16:13:33,955 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 16:18:33,955 WARN [Caesium-1-1] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 16:23:33,955 WARN [Caesium-1-3] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 16:28:33,954 WARN [Caesium-1-2] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 16:28:51,214 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingR emoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 102 858753 ] starting
2021-11-22 16:28:51,214 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingR emoteDirectory] synchroniseCache Attempting INCREMENTAL synchronisation for dire ctory [ 102858753 ]
2021-11-22 16:28:51,267 INFO [Caesium-1-2] [atlassian.crowd.directory.DbCachingR emoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 162 20161 ] starting
2021-11-22 16:28:51,268 INFO [Caesium-1-2] [atlassian.crowd.directory.DbCachingR emoteDirectory] synchroniseCache Attempting INCREMENTAL synchronisation for dire ctory [ 16220161 ]
2021-11-22 16:28:51,268 INFO [Caesium-1-2] [atlassian.crowd.directory.DbCachingR emoteDirectory] synchroniseCache Incremental synchronisation for directory [ 162 20161 ] was not completed, falling back to a full synchronisation
2021-11-22 16:28:51,268 INFO [Caesium-1-2] [atlassian.crowd.directory.DbCachingR emoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 162 20161 ] was not successful, attempting FULL
2021-11-22 16:28:51,275 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingR emoteDirectory] synchroniseCache INCREMENTAL synchronisation complete for direct ory [ 102858753 ] in [ 61ms ]
2021-11-22 16:28:51,282 WARN [Caesium-1-2] [directory.ldap.cache.EventTokenChang edCacheRefresher] synchroniseAll Could not update event token.
com.atlassian.crowd.exception.InvalidCrowdServiceException: The following URL do es not specify a valid Crowd User Management REST service: http://jira.dcita.edu :8080/jira/rest/usermanagement/1/event
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecu tor.executeCrowdServiceMethod(RestExecutor.java:492)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecu tor.andReceive(RestExecutor.java:361)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.getCurre ntEventToken(RestCrowdClient.java:997)
at com.atlassian.crowd.directory.RemoteCrowdDirectory.getCurrentEventTok en(RemoteCrowdDirectory.java:631)
at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefres her.synchroniseAll(EventTokenChangedCacheRefresher.java:47)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCac he(DbCachingRemoteDirectory.java:978)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synch ronise(DirectorySynchroniserImpl.java:67)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(Db CachingDirectoryPoller.java:45)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJ obRunner.runJob(DirectoryPollerJobRunner.java:85)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRun Job(JobRunnerWrapper.java:117)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambd a$runJob$0(JobRunnerWrapper.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doIn RequestContextInternal(VCacheRequestContextManager.java:84)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doIn RequestContext(VCacheRequestContextManager.java:68)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJo b(JobRunnerWrapper.java:87)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLa uncher.java:106)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJo b(CaesiumSchedulerService.java:435)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeL ocalJob(CaesiumSchedulerService.java:402)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQ ueuedJob(CaesiumSchedulerService.java:380)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob( SchedulerQueueWorker.java:66)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNext Job(SchedulerQueueWorker.java:60)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(Schedul erQueueWorker.java:35)
at java.lang.Thread.run(Thread.java:748)
2021-11-22 16:28:51,292 INFO [Caesium-1-2] [atlassian.crowd.directory.DbCachingR emoteDirectory] synchroniseCache failed synchronisation complete for directory [ 16220161 ] in [ 25ms ]
2021-11-22 16:28:51,298 ERROR [Caesium-1-2] [atlassian.crowd.directory.DbCaching DirectoryPoller] pollChanges Error occurred while refreshing the cache for direc tory [ 16220161 ].
com.atlassian.crowd.exception.InvalidCrowdServiceException: The following URL do es not specify a valid Crowd User Management REST service: http://jira.dcita.edu :8080/jira/rest/usermanagement/1/search?entity-type=user&start-index=0&max-resul ts=-1&expand=user
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecu tor.executeCrowdServiceMethod(RestExecutor.java:492)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecu tor.andReceive(RestExecutor.java:361)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.searchUs ers(RestCrowdClient.java:513)
at com.atlassian.crowd.directory.RemoteCrowdDirectory.searchUsers(Remote CrowdDirectory.java:327)
at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefreshe r.findAllRemoteUsers(RemoteDirectoryCacheRefresher.java:48)
at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefreshe r.synchroniseAllUsers(RemoteDirectoryCacheRefresher.java:73)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synch roniseAll(AbstractCacheRefresher.java:50)
at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefres her.synchroniseAll(EventTokenChangedCacheRefresher.java:58)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCac he(DbCachingRemoteDirectory.java:978)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synch ronise(DirectorySynchroniserImpl.java:67)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(Db CachingDirectoryPoller.java:45)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJ obRunner.runJob(DirectoryPollerJobRunner.java:85)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRun Job(JobRunnerWrapper.java:117)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambd a$runJob$0(JobRunnerWrapper.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doIn RequestContextInternal(VCacheRequestContextManager.java:84)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doIn RequestContext(VCacheRequestContextManager.java:68)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJo b(JobRunnerWrapper.java:87)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLa uncher.java:106)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJo b(CaesiumSchedulerService.java:435)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeL ocalJob(CaesiumSchedulerService.java:402)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQ ueuedJob(CaesiumSchedulerService.java:380)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob( SchedulerQueueWorker.java:66)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNext Job(SchedulerQueueWorker.java:60)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(Schedul erQueueWorker.java:35)
at java.lang.Thread.run(Thread.java:748)
2021-11-22 16:33:33,955 WARN [Caesium-1-3] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 16:38:33,954 WARN [Caesium-1-1] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 16:43:33,954 WARN [Caesium-1-2] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']
2021-11-22 16:44:20,328 INFO [Caesium-1-2] [agent.service.check.StaleChecksClean er] info Cleaning stale checks
2021-11-22 16:48:33,955 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapp er] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob com pleted unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message ='LaaS performance logging is turned off']