Can't install Jira Service Management on 8.20.1

Question

After adding the License of Jira Service Management and trying to install it. The following error message appears:

"An unexpected error occurred. Refer to the logs for more information."

But the cataline.out log  and jira-application.log show no errors.

knecon Admin · Answer

Thank you for your answer, the Atlassian Support Team resolved the issue, it was an old and disabled plugin that prevented the install.

Benjamin_tmh9yg · Answer

Hi @knecon Admin ,

Usually, it is pretty straight forward when you are installing on top of an existing Jira. IF you are not getting any clues or information from the log, I Would suggest to open a ticket with Atlassian support to get that sorted.

Thanks,

Ben