How to create Zendesk tickets manually

Question

We want to use the Zendesk integration to create Zendesk tickets from Opsgenie alerts but it seems you can not manually create tickets from Zendesk or at least I can not find how.

It works to create tickets for all or specific incoming alerts. If we set up in a way to create an alert if it gets acked, nothing happens.

Jakob Kartschall · Answer

Yes, i also thought it works this way. But it does not.

But meanwhile we raised an issue and your support confirmed that there seems to be a bug in the Zendesk integration.

Zeeshan_twdimt · Answer

Hey Jakob,

For that case you can implement the following using the first integration.

In the integration configuration you can add the following:

Then make sure to define that custom action on all the alerts, either through an Alert Policy or via the Integration those alerts are being created in Opsgenie:

Alert Policy:

Then whenever you click that action on the Alert it will manually create a Zendesk ticket for that alert.

Hope this helps with what you want to achieve.

Jakob Kartschall · Answer

Hey Muhammad, thanks for the reply, but this does not answer the question.

I am refering to the first integration. But i want to create Tickets in Zendesk manually.