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Average Time In Status Grouped By a Select Field (e.g Reporter, Assignee, Team etc)

Omar Khazamov

Hi,

in this post I'm referring to average time in status filter.

1. basically the need is outlined in the subject. I see extremely high average number of days of the tickets in "Investigation ongoing" status. Apparently either the developers are struggling to properly get to the root cause of the issue, or the reporters are not supplying enough information in the ticket which would enable the developer to investigate. Or perhaps, there are 1 or 2 outliers. In any case, I would like to get more detailed reporting about each status grouped by the assignee team or status reporting grouped by the reporter. This should allow me to see who is "the worst" offenders.

2. In the report above, as already mentioned, "investigation ongoing" is really high. When I click on "high" point on the graph I get redirected to the filter that displays a list of tickets, presumably connected to "high" point of the graph. In other words, after the click I expect to arrive to the place where the tickets that had "investigation ongoing" status for a long time (hundreds if not thousands of hours). However, after clicking I see regular tickets with very short resolution time. I'm not sure what's the point to allow a user to click on the graph if the action does not provide a relevant information.

Thanks,

Omar

Accepted answers

All comments

Fabian Lim

Hi @Omar Khazamov

Welcome to the community!

For specific reporting on statuses and groupings you will have to get one of the markeplace plugins. The out of the box reports/gadgets are very limited.

Regards

Sami Linnanvuo _Screenful_

Hi @Omar Khazamov

I suggest taking a look at the Analytics & Reports by Screenful add-on. It can provide the mentioned features out-of-the-box. It can show Timing information for any of your Jira boards. Here's an example chart showing timing information per label:

Analytics+Screenshot+2.png

You can change the grouping from the drop-down menu to any property such as assignee or reporter. You can view the numbers for individual workflow states or any subset of states in your workflow.

You can also click through to see individual issues behind the numbers:

Release+notes+2021.10-1.png

When you hover a mouse over an individual issue, a modal is opened showing how much time the issue spent on each individual step in your workflow.

Check out the Tour and don't hesitate to reach out at support@screenful.com for more information.

Mehmet A _Bloompeak_

Hi @Omar Khazamov ,

There is a good solution for your request - Status Time app developed by our team.

It can display the average status time grouped by any field(e.g assignee, reporter)

It provides reports on how much time passed in each status. By grouping statuses you can get cycle time(E.g from in progress status to done status). You can also export the report as CSV and open it in excel.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try without installing the app.

Emre Toptancı [OBSS]

Hello @Omar Khazamov

Our team at OBSS built Timepiece - Time in Status for Jira for this exact need and more. It is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to see how much time each issue spent on each status and each assignee.

You can combine statuses into Consolidated Columns to see the total of multiple statuses as a single value.

tisCloud_StatusDuration_LeadTime_with Estimates.png

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in progress time per customer (organization) or average resolution per assignee, week, month, issuetype, label etc.

tisCloud_StatusDuration_LeadTime_Average_TimeGrouped.png

Status Duration report also offers a filter option that allows you to see issues above/below a given threshold. The same filter can be applies to averages. For example, if you get averages grouped by assignees, you can filter the assignee rows that have an average over your treshold.

And the app has a REST API so you can get the reports from Jira UI or via REST.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

Using Time in Status you can:

See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
Export your data as XLS, XLSX, or CSV.
Access data via REST API. (for integrations)
Visualize data with various chart types.
See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT

Rahul_RVS

Hi @Omar Khazamov

Welcome to the community !!

For a readymade solution, you can have a look at our app to get this data.

Agile Tools - Epic Tree, Links Tree and Time in Status

The add-on provides the time in each status for the entire lifecycle of the issue and you can filter by issue type as well. You can also combine your statuses to define your lead/cycle/resolution time and also extract the transitions history of the issues. The main features of the app are as below

More than 8 types of Time in Status Reports. Excel Export available for all status reports.
- Time in Status
- Time with Assignee
- Time in Status with Assignee
- Time with Assignee per Status
- Status/Assignee Count
- Multiple Transition Reports
- Avg Time in status reports
Status grouping
Save your reports
CSV Export
Multiple chart types
Dashboard Gadget

Time in Status.png

Janis Plume (eazyBI)

Hi,

eazyBI app for Jira allows such reports with drag-and-drop. You can have averages per project, user, and many other standard and custom fields in Jira:

Kindly,

Janis, eazyBI support

Valeriia_Havrylenko_SaaSJet

Hello @Omar Khazamov 👋

For anyone looking for an answer to this question

If you want to get an assignee time report, I recommend you try Time in Status for Jira Cloud.

It generates 7 types of status time reports including the one. It shows how long each assignee has been working on each issue. So you can easily get more detailed reporting about each status grouped by the assignee team or status reporting grouped by the reporter.

Assignee_Time_in _status.gif

This add-on is developed by my SaaSJet team and has a 30-day free trial version and free up to 10 users. So you can give it a try.
Please, let me know if you have any questions.

Hope it helps 😌
Valeriia

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