Hello guys,
we seem to have problems with users not receiving notifications about tickets. We have a notification scheme that we've used for quite some time. Since the latest update though, users that are not actively assigned to a ticket do not receive messages. We have tested if there were any new options added that conflicted with our notification scheme but that was not the case. I have also tried out the notification helper, which said that the user we have incorporated in the scheme should get notifications about every ticket. Also also the user is set to receive every notification, even about ticket the user itself makes (although that is never the case). I have just read about a jira suppression list that has been a problem for a few people, but that does not seem to be the case here either since when we use E-Mail addresses that have not been used yet in jira and therefore could not be blocked by the suppression system still are not getting notified.
There seems to be a bug here, is that known and if so is there a fix for this?
Regards
Michael
