Error while importing Word documents

Question

Hi Team,

I have hundreds of use cases in Word files (.docx) uploaded as attachments to my organization's Confluence (server, 7.4.1) that I need to import as pages in our Confluence. Each one has a table with two columns and several rows spanning 3-4 pages or more containing some text content and in some places screenshots. The file sizes are in the region of 3 MB - 10 MB. When I use the 'Import Word Document' option, I get the following error:
"The uncompressed size of your file is too large to import. You'll need to reduce the file to 20MB or less."

Does anyone have a solution? Many thanks in advance for any help.

Thanks,

Sumit

Kishan Sharma · Answer

Hm ok, I would advise to raising a support ticket with Atlassian Support for further help on this. If you do and get a solution, please also post here it will help others facing similar issue.

Sumit Sharma_yunmdq · Answer

I worked with my OPS team again today to ensure the property was set as required in the setenv.sh file. Still no luck.

Kishan Sharma · Answer

Ah that's weird. I believe setting up the configuration in setenv.sh should be the way to go here.