How to change the status of a ticket after a comment was submitted

Question

Hi,

this is the situation:

- The ticket has a specific status "asking for feedback"

- now an user with a specific role adds a comment

this is the expectation:

- after the comment is added the ticket is transitioned back to the status in which it was before (like "analysis by support")

Can this be managed by scriptrunner?

Thanks for your suggestions!

Alexander

AB_sxbkfp · Answer

Hi Fadoua, thanks for you reply. I've created a Listener/Fast-track transition for it but it requires to enter a specific action (go to status x).

My question here is if it is possible to build a script which transitions the ticket back to (any) status in which the ticket was before after entering a comment.

Cheers,

Alexander

Tinker Fadoua · Answer

@AB  This can be done through a post function using ScriptRunner