How to bulk change 'commenter' to another user in the case of duplicate JIRA users

Question

I am trying to tidy up a situation where a user has 2 JIRA accounts. I've been able to bulk transfer the reporter, assignee fields from the user I want to delete over to the user I want to keep, but JIRA won't allow me to delete the unused account because they still have various comments added to various issues (all closed).

I know there are couple of ways to list all of the issues the now redundant user has commented on, but how can I migrate those comments to a new user?  Bulk editing doesn't allow for it.

A 'merge accounts' function would be fantastic, but seems not to exist. Ideally I need to make all of the comments made by one user appear to have been made by another (as they are in fact the same person). If it's impossible, I suppose my question is, at worst, how can I delete the user, preferrably without deleting their comments, but if necessary, is it even possible to bulk delete comments by a particular user?

Juergen Lanner · Answer

Hi Morgan,

unfortunately there are no answers listed to your question. Did you find a way to deal with the problem? I have the same problem at hand and would very much apprechiate to learn of your experience here.

Thanks

juergen

Mert Karadağlı _ Köstebek Teknoloji _ · Answer

You can view JIRA Comment Toolbox to  change commenter of the comments and go on like this way.

Moreover, you can use JIRA Comment Toolbox for these;

* Custom Comment Fields,
* Custom JQL function
* Delete issue comment
* Delete user all comment
* Update author of the comments.

Henrique Freitas · Answer

Hi Morgan,

Unfortunately it is not possible to bulk transfer the comments.

What you can do is open a support ticket with Atlassian requesting to transfer or delete those comments. Please notice that it envolves database changes.

When you open the ticket please provide a day and time to stop your instance.

Cheers,

Henrique Freitas