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Can't add stakeholder

Dawid Pawliszyn_lauezh

We are currently trying to set up OpsGenie as part of our Major Incident process and it has been quite easy to set up so far.. however, I seem to be stuck when trying to add a stake holder as its telling me that I need to upgrade my plan which is confusing.

We currently use Jira Service Management with incident management powered by Opsgenie and we are using the 'Standard Plan'. After reading, you should have the ability to customise roles and stakeholders through this?

Can anyone possibly help me understand what I'm missing? Even looking at further plug ins, a stakeholder option is not displayed anywhere.

Thanks,

Dawid.

Accepted answers

Darryl Lee_2jimne

Hi @Dawid Pawliszyn ,

This is Darryl, Opsgenie Support. I am here to help.

From your description, I assume that your Opsgenie is a subordinated subscription of your Jira Service Management (JSM) which was spun up upon the subscription of your JSM.

Please correct me if there is any misunderstanding and kindly open up a support ticket with us.

In this type of subscription, there will be no Stakeholders available.

Here I attach the relevant documentation for your reference.

Furthermore, under this type of subscription, the following features will be no longer supported:

Voice Notification is only available on JSM-Premium and above, not on JSM-Standard.
Incoming call routing
Live chat support
Stakeholder roles

Hope this is helpful for you.

Have a great day!

Kind regards,
Darryl Lee
Opsgenie Support

All comments

Darryl Lee_2jimne

Hi @Dawid Pawliszyn ,

This is Darryl, Opsgenie Support. I am here to help.

From your description, I assume that your Opsgenie is a subordinated subscription of your Jira Service Management (JSM) which was spun up upon the subscription of your JSM.

Please correct me if there is any misunderstanding and kindly open up a support ticket with us.

In this type of subscription, there will be no Stakeholders available.

Here I attach the relevant documentation for your reference.

Furthermore, under this type of subscription, the following features will be no longer supported:

Voice Notification is only available on JSM-Premium and above, not on JSM-Standard.
Incoming call routing
Live chat support
Stakeholder roles

Hope this is helpful for you.

Have a great day!

Kind regards,
Darryl Lee
Opsgenie Support

Dawid Pawliszyn_lauezh

Hi @Darryl Lee

Thank you for your response.

Correct, it's currently Subordinated under our current 'Standard Plan'. Does this mean we need to upgrade to a 'Premium' plan in order to get stakeholders?

See below:

Or will I need to create a divide between our JSM & OpsGenie and pay for them separately?

Thanks,

Dawid.

Darryl Lee_2jimne

Hi @Dawid Pawliszyn ,

Thanks for getting back to us.

Unfortunately, as I mentioned, in the subordinated type of Opsgenie subscription, there is no Stakeholder role available no matter which plans you are subscribing to.

Alternatively, if this feature matters to your operation, please open up a support ticket with us to help you split up the subscription, which means switching your Opsgenie to be a Standalone subscription.

However, that also means you will need to pay the subscriptions for your JSM and Opsgenie separately, and you will need to subscribe to the Enterprise plan of Opsgenie to have this feature.

Here is the Opsgenie Pricing Page for your reference.

Hope this helps.

Kind regards,
Darryl Lee
Opsgenie Support

Dawid Pawliszyn_lauezh

Hi @Darryl Lee

Thank you for this, its been really helpful!

Will most likely proceed to separate both of these until its all supported in the future.

Thanks,

Dawid.

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