typing in a specific username in search field gives several results in autocompletion

Question

There is a bug in our Confluence environment regarding the dashboard restriction. If you type in the full name in the search box, the result is given correctly for the corresponding user without several other similar users in the autocompletion. However if you use the same procedure by typing in the specific user name the autocompletion gives several full name results which have the similar first 5 digits of the user name.

Please find attached a screenshot for further visualization.

Kishan Sharma · Answer

You are right Patrick, that is the case here and i think Atlassian support can give us better answer here or explain the reasoning behind it.

Patrick Heidel · Answer

Hi Kishan i think you are right. The autocompletion is just suggesting that tere are name matchings. IE if you are searching after user ID 123456 you will get 123457 123458 123459 and so on. But the search is 123456 and not 7. Hope you dont get it wrong cause its really weird to explain.

In my opinion Confluence should look after the input field 123456 and complete it with all characters matching and make suggestions like this 1234561, 1234562 and so on.

If you agree that this could be a Bug. I would recommend to raise a support ticket via Atlassian Support, too.

Kindest regards

Patrick

Kishan Sharma · Answer

Hi @Selcuk Tayar Welcome to the Atlassian Community!

As far as I know this is expected behavior ie if you type in few letters, the search options are populated with matching letters in the names (irrespective of first name/last name). But if you think its a bug, I would suggest raising a support ticket with Atlassian Support who can help on this and suggest.