We have a couple of Text Field (read only) fields that are populated by another tool. We are now being asked if it's possible to clear those values when we clone an issue.
Looking to see if we have any options.
Thank you,
@gail_kay Read Only fields are made to be populated and updated through the API or mantis. Here is a KB that shows how to update it through the REST API https://confluence.atlassian.com/jirakb/how-to-update-the-text-field-read-only-custom-field-in-jira-1019384826.html
You would have to use the API to clear out the value.
Hi @gail_kay,
Not out of the box as part of the cloning process. But you could set up an automation rule to clear those fields when a cloned issue is created.
I tried clearing a read only via automation and it will not do so. I suspect because automation runs as a user and read only can't be edited by users at all. I have the same issue. We need to clear a field via API but there does not seem to be a way to do so.
We updated the fields using an API and it worked great. Thanks for the information.
Hi, we have the below BUG and FR open for this request-
* Bug - https://jira.atlassian.com/browse/JRACLOUD-77845
* FR- https://jira.atlassian.com/browse/JRACLOUD-79378
Please vote here, if you've got the same problem in Jira Server / Data Center:
[JSWSERVER-25829] Ability to clear the Read-only custom field using the Automation - Create and track feature requests for Atlassian products.
See also: Empty a "Text Field (read only)" when an issue is ... (atlassian.com)
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