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Export: Issues not showing up in exported file

Gurdeep Malhi

We have just setup a Jira instance, and can't seem to get the export working properly. When we export issues to any kind of file (Excel, Word, Xml, PDF), the header is shown in the file but not the actual issues.

I have attached an image of what the file looks like. ()

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Gurdeep Malhi

Its not letting me upload an image

Nic Brough -Adaptavist-

How many issues are you exporting, what are you using to open the downloaded files, and what sort of thing are you seeing when you open a downloaded file in a plain text editor?

The reason I ask is that OpenOffice here won't read excel files directly - clicking on the export works, opens it up and then we get a blank sheet. The plain text editor shows the .xls file to be a load of xml which does include issues, and then opening it manually works fine.

Gurdeep Malhi

Im using Microsoft Excel or Word to open the downloaded files. There are only about 5-10 issues in the files im trying to open and all i see is the header stating how many issues are there, however no issues are shown.

Nic Brough -Adaptavist-

Ok, that's a good start, but what do you get if you open the downloaded files in a simple text editor?

Gurdeep Malhi

When opening in Open Office, same result its blank.

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