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Paid support for confluence?

Cloud Licensing

Hi there,

We currently have a confluence 6.15.2 install.

There are so many issues with it, it's unable to create XML backups, the backup we did manage to create has issues with duplicate users, we can't delete those duplicates from the MYSQL database etc.

The list is endless. Is there some kind of paid support for confluence? Reason I ask is I don't think the issues we face can be easily resolved by community support. We'll need a little "1 to 1" support.

Is this possible?

Accepted answers

G subramanyam

Hi @Cloud Licensing welcome to the Atlassian community.

Please be informed, the community people can share their knowledge on some of the best practices.

Having said, I would request you to first get in touch with Atlassian Support team. If you are a premium subscriber, then I'm sure their will be a dedicated Atlassian support.

All comments

G subramanyam

Hi @Cloud Licensing welcome to the Atlassian community.

Please be informed, the community people can share their knowledge on some of the best practices.

Having said, I would request you to first get in touch with Atlassian Support team. If you are a premium subscriber, then I'm sure their will be a dedicated Atlassian support.

Cloud Licensing

How can I contact the support team? Whenever I try it refers me to the community...

G subramanyam

Here's the support link FYI.

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