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Hi I am trying to Link Jira tickets to Service desk Tickets

Monica Yost_f5of5d

Hi I need to add my Jira Kanban board tickets to service desk tickets , at the moment I cant do this and Im not sure why , when I start to add in the linked ticket it says 'The issue key "TSB-102" does not exist.

How do I get this to link ?

Accepted answers

Marco Brundel

Hi,

To link issues you must also have permission to view the issues of the project in question (browse permission).
Do you have the browse permission in jira-project TSB?

If you do have the permission, configured issue security levels can also play a role. Check with the project administrator of the project whether this is the case.

Regards, Marco

All comments

Marco Brundel

Hi,

To link issues you must also have permission to view the issues of the project in question (browse permission).
Do you have the browse permission in jira-project TSB?

If you do have the permission, configured issue security levels can also play a role. Check with the project administrator of the project whether this is the case.