How we can customize and improve the Customer Satisfaction Survey in JIRA?

Question

I would like to know how we can improve and customize the "Customer Satisfaction in JIRA?

Also, I got to know that after the ticket is resolved, the system is sending the Satisfaction Survey randomly to the end-users. So I need to know what is the mechanism and how random the system is sending the survey?

Thanks,

Ameen

Fabian Lim · Answer

It's for all resolved tickets.

Ameen Al-Muhtasib · Answer

Thanks @Fabian Lim  for your kind response. My concern is the following:

Does the system send the survey for all the tickets that are got resolved ? or randomly ?

Regards,

Ameen

Fabian Lim · Answer

Hi @Ameen Al-Muhtasib

You can find the details of csat surveys in this link: https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/

They are sent when the tickets are resolved. Unfortunately there is not a lot of customization that can do.

Regards