Is it possible to send a notification via email for issue in a specific status

Question

I'd like to know if it would be possible to set an automation rule that allows to send a notification via email to a number of Jira users even if they are not the ticket assignee.

I tried with Automation but did not succeed. I only could add some users into the Be aware of urgent issues rule type, but this does not generate an email alert and I also got an error adding a specific user (which has same user right than others I could add without issues).

thanks for your help

Alessandra

Jira Service Management 4.19.0

VGS Register · Answer

Hi Ravi,

these users are stored in the User Management of Jira. The Jira Service Desk ticket can be assign to an agent but I would like to notify the supervisor (whish is not the assignee) that a blocker ticket has been opened.

Alessandra

Ravi Sagar _Sparxsys_ · Answer

Hi @VGS Register

Where are those users stored if they are not assignee?

Ravi