Different Resolution Screen Depending on Priority level

TH_71b7cx

Hello,

Is there a way to assign a different resolution screen depending on the priority level the ticket is set to upon resolution?

We are trying to add a new field type required in the resolution screen when the ticket's priority level is set to critical. We only want this field to display for one specific project (Incident - INC) and ONLY when the INC ticket's priority is set to critical.

I was thinking to duplicate the original resolution screen and add the new field only upon critical INC issues. I know there is a way to do this with different issue types but I can't seem to find a way to accomplish this with priority levels.

Any sort of workaround or something I'm not aware of that would accomplish this? 

Mikael Sandberg

Hi @TH,

Welcome to Atlassian Community!

You could do this by having multiple transitions in the workflow and add a condition on each to check the priority, that way you could use different screens dependent on the transition.