How do the integration between jira data center and service desk

Question

Hello everyone,We liked to be able to integrate the Jira and Service Desk (Data Center). The idea would be that when a ticket was opened in the Service Desk, this issue would automatically be "cloned" and opened in a Jira project. Similarly, we wanted workflows to also communicate between these two instances. Can anyone help? Thanks

Juan José Marchal Gómez · Accepted Answer

Hello  @Patricia Vale ,

This can be done with 3party software. For example ScriptRunner.

Best regards.

Julie d_Antin _Elements__bsgnak · Accepted Answer

Hi @Patricia Vale

I'm with Elements and our app Elements Copy & Sync can clone issues into different Jira projects. Check out this tutorial to see how the app can help you escalate issues between projects.

You can also see a video example here: https://youtu.be/nscBfpb2Xno