How to hide Select List Fields based on value of another Custom field

Question

Hi Team,

We are using Jira service management while creating the issue on customer portal we have select list field with two options, if we select the option A then the different values should be shown on transition screen custom field while closing the ticket and if we select second option other values should be shown for the same custom field while closing the ticket.

We have scriprt runner addon, Thanks in Advance!!

Thanks,

R.Janaki

Fazila Ashraf · Answer

Hi @Janaki.R

Sorry i missed adding another part to my answer.

See https://library.adaptavist.com/entity/set-behaviour-multi-and-single-select-options-and-value about setting the options and then you can use the other answer about based on the other field to achieve your requirement. Hope it helps!

Janaki.R · Answer

Hi @Fazila Ashraf ,

I don't want to auto select the values , just the values should be shown and user will select the values they want and source field will be on create screen and destination field will be on transition screen.

Thanks,

R.Janaki

Fazila Ashraf · Answer

Hi @Janaki.R

Checkout a similar question in https://community.atlassian.com/t5/Jira-questions/Auto-Populate-Multiselect-custom-field-values-based-on-single/qaq-p/1520358