Characters in Statuspage component email addresses

TonyG_o94805

I am trying to automate Site24x7 email notifications into Statuspage.

I have to sign up the component to Zoho to subscribe to the email notifications.

Statuspage gives components email addresses like:
component+633478c-si554a@notifications.statuspage.io

But Zoho does not allow '+' in email addresses so I cannot sign up the component to Zoho which means it cannot receive email notifications.

Is there anyway around this?

Jesse Klein

Hello Tony,

This is Jesse from the Statuspage support team. Just so we are on the same page, Zoho would just need to be able to send emails to the component email address like it shows here: https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/

If you are already trying that but zoho doesn't allow emails to be sent with the '+' character in the email address, then you might not be able to utilize this feature.

What you might be able to do instead is to utilize the API to accomplish this. The https://developer.statuspage.io/ has Update Component. If Zoho can trigger a change and then make this call to the API, that might be an alternative.

One important thing to note about automation is that email automations are not perfect. It can take time for an email to come in so if flapping occurs on your component, a change could be missed. The API method is much faster and is less likely to miss any changes. Just something to note.

Hopefully that helps you out. I hope that you have a fantastic day. Please feel free to reach out if you need any clarification.

Regards,
Jesse