How to customize incident messages in Statuspage from Opsgenie Alerts

Henry Sui

I have integrated Statuspage with Opsgenie and it works fine in creating & resolving alters, but when I updated the alert's message/description in Opsgenie, the actions were showing in Statuspage with something like '[Comment from Opsgenie] my_name executed [UpdateDescription] action on alert'.  We need to display the updated description itself.

How can I remove the "system message" and customize the notes from Opsgenie alerts that are showed in Statuspage?

 

 

Jesse Klein

Hello Henry,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question.

I believe you can change this. In the advanced section of the integration there is a spot for note. I would suspect that changing this would allow you to customize the message. I would give that a try since it seems to be using some default messaging there.

Please let me know if you run into issues.

Regards,
Jesse