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Service Desk create forms paste UI bug

Rahini Balamurugan

Hi,
it appears that at some recent in time point the text entry field of the SD create screen became a wysiwyg. It does however have bugs which don’t accept Command+V to paste text. It appears that pasting with the right click menu works, but not with command+V (can’t speak for windows ctrl+v).

Keyboard shortcut for pasting doesn't work in mac.

Is this a known issue? kindly someone help!!!

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Tessa Tuteleers

Hi @Rahini Balamurugan ,

what version are you on?

Which field do you mean and where (portal, jira)?

Rahini Balamurugan

I am using Jira Software 8.18.1, when I create a jira issue via service desk portal.

Tessa Tuteleers

Hi @Rahini Balamurugan ,

and which JSM version?

Rahini Balamurugan

Hi @Piet Pieters
Jira Service Management 4.18.1

Michiel Schuijer_yj4jdb

Hi, we are seeing the same issue for a month or so and we are running Jira Data Center 8.19.1 with Service Management 4.19.1

It's a known bug: JSDSERVER-7304

Affects Version/s: 4.15.0, 4.15.1, 4.17.0, 4.16.0, 4.17.1, 4.18.1, 4.18.2 and we can confirm it still happens on 4.19.1

It happens in the description field for new issues and existing issues in Firefox, not Chrome (can't confirm other browsers).

The workaround is to use the Firefox menu "Edit|Paste" or right-mouse click and "paste" so you can still paste information from your clipboard.

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