Insight macro for Confluence with Knowledge Base

Question

Hi Everyone,

We are trying to show customer owned assets in a knowledge base article with an iql like "Asset Owner" = currentUser(). However, not all the users can see the Label and Asset Number field which is the label field in this case. Only the users with Developer/Manager permission on Insight or Service Desk Team can view this field.

All the users should have access to insight schema and the object to view.

Deniz Tımartaş_8hi33r · Answer

Hi,

We can't show Insight report to customers directly though.

It would work as a knowledge base to be used by customers to see what notebooks, cell phones etc. they have.

Fabian Lim · Answer

Hi @Deniz Tımartaş

You would be better off creating a report out of the box on insight instead of the macro for confluence.

Regards