Trying to configure Insight Asset Management - Always go back to Dashboard

Wesley Landry

I just install the Insight Plugin but when trying to configure it, I always end up back at the dashboard. 

 

Checked the log and it says : 

 

2021-10-20 09:55:08,928-0400 http-nio-8080-exec-22 url: /secure/ManageObjectSchema.jspa; user: wlandry WARN wlandry 595x5633x2 9orvks IP_REDACTED,IP_REDACTED /secure/ManageObjectSchema.jspa [c.r.j.p.i.c.web.action.InsightAction] Redirect due to license condition

 

So question is, is there a way to have Insight Asset management with a Jira Software / Jira Core  8.18.0 ?

 

From my understanding it will only work with  Data Center version of Jira Software 8.14 and Jira Service Management 4.14 ??

 

Thanks for enlighting me! 

PD Sheehan

I was a little worried about your question.

We are currently using Insight  8.x with Jira 8.13.11/JSD 4.13.11 (server) and I was concerned that I would be locked down to this version until we upgrade to DC.

But I was able to upgrade a staging environment to Jira 8.20.0/JSM 4.20.0 without issues. It showed that I was upgraded to insight 9.1.2 when I upgraded JSM.

And it does seem that there is a place to apply my Insight License to the Insight plugin (upgraded when I upgraded JSM). 

But looking at the marketplace, I see only Insight version up to 8.9.3. 

So perhaps, with a Jira SW/Core only installation, you are capped at 8.x ?

So I ran the test... I uninstalled JSM from that environment. This removed Insight.
And while I can't find insight in the UPM, to re-install, I can use the "Upload app" to re-install 8.9.3 from the https://marketplace.atlassian.com/apps/1212137/insight-asset-management/version-history page. This might have broken my app because the db tables had already been upgraded to 9.1.2. But the app UI appeared to work as expected.

Then I removed my license, uninstalled the standalone app and re-installed JSM and re-applied my JSM license. This did not give me access to Insight. Insight was listed as installed but unlicensed.

So in conclusion, I think that if you purchased an Insight standalone license before Feb 2021, it should be possible to keep renewing and using it until Feb 2023.

If you haven't bought a standalone Insight license before, then the only way to get Insight is to get JSM DC. Only getting JSM Server is not enough.